South of England | East Sussex |Hybrid Working Drive Quality. Champion Compliance. Improve Resident Care.

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and outstanding places to work. We believe that high-quality care starts with high-quality care planning, ensuring every resident receives personalised, safe and effective support. We're looking for a passionate and detail-oriented Care Plan Manager to join our expanding Care & Quality Team and help drive excellence across our homes in East Sussex, in the South of England.

About the Role Reporting to the Regional Quality Manager, you'll work closely with General Managers and Care Managers to ensure care plans are accurate, person-centred and fully compliant with regulatory requirements. You'll provide expert guidance, deliver training, conduct audits and support homes to continuously improve documentation and care planning standards, helping to ensure every resident receives the highest quality of care. This is a hybrid role with regular travel across the South of England.

Key Responsibilities Support General Managers and Care Managers to ensure care plans are robust, personalised and regularly reviewed. Coordinate and oversee the electronic care planning process, ensuring records are accurate, compliant and up to date. Audit care plans and documentation, identifying trends and opportunities for improvement.

Provide guidance to care teams on effective record keeping and appropriate care planning terminology. Produce quality and compliance reports for senior leadership, highlighting risks and recommending improvements. Support homes where non-compliance or quality concerns have been identified, implementing action plans to drive improvement.

Deliver bespoke care planning and Person Centred Software (PCS) training to new and existing team members. Coach and support new Care Managers in their responsibilities for care planning and PCS governance. Promote best practice and ensure care planning aligns with regulatory requirements and company standards.

About You We're looking for someone who: Essential Has at least two years' experience in a care management role, ideally within a care home environment. Has experience of regulatory compliance and quality assurance. Possesses excellent knowledge of person-centred care planning and documentation. Has strong analytical skills with the ability to identify trends and implement improvements. Is highly organised with exceptional attention to detail. Has excellent communication and coaching skills. Is compassionate, proactive and committed to improving resident outcomes. Holds a full UK driving licence and is willing to travel across the South of England. Desirable Experience using Person Centred Software (PCS) or similar electronic care planning systems.

Experience delivering training and supporting quality improvement initiatives across multiple sites. Working Pattern Monday – Friday 9:00am – 5:00pm 40 hours per week Hybrid working with regular travel across the South of England and flexibility to meet operational needs. Salary £40,000 – £45,000 per annum What We Offer Competitive salary Hybrid working opportunities Ongoing training and professional development A supportive and collaborative Care & Quality Team The opportunity to make a meaningful impact across multiple homes Career progression within a growing organisation A rewarding role focused on improving care quality and resident outcomes Join Our Team If you're passionate about person-centred care, have an eye for detail and want to help shape the quality of care delivered across multiple homes, we'd love to hear from you.

Your expertise will support our teams to deliver exceptional care, ensure regulatory compliance and improve the lives of the residents we care for every day. Apply today and become part of the Crystal Care Collection Care & Quality Team. We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy. IND9