The Team Leader role requires candidates that can promote a high-quality service, which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home. They should be able to manage and provide relevant support to the care team and have excellent communication skills and work well under pressure. They should be professional, polite and attentive, whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.

The candidate for this position will, always, act in such a manner as to justify public trust and confidence. They will play an essential role in the company, helping to enhance the good standing and reputation of the company and to serve in the best interests of individual clients. This position comes with the potential of further career development as well as interesting and satisfying professional challenges.

Job Responsibilities • To promote continuing improvement in service quality. • To provide competent advice and expertise to both care workers and service users. • Ensure new files are set up with the relevant documentation prior to the commencement of a new service.

• To provide direct (hands on) care when required to support the establishment of new packages or to provide cover for absent carers. • Ensure all Service Users receive a weekly rota with names and times when staff will be covering their calls. Notifying Service Users of any changes to their weekly rota.

• Ensure all Health & Safety procedures are implemented, monitored and reviewed. • Ensure that the Company Policies and Procedures are available to all employees and are adhered too. • Ensure all staff recruitment and selection, poor performance, sickness, absence and conduct issues are dealt with consistently and effectively, according to the Company's Policies and Procedures.

• Ensure all disciplinary and grievance issues are dealt with promptly and in accordance with the Company's policy and procedure. Carry out investigations and participate in hearings as required. • To support the Branch Manager and Care Coordinators in the recruitment and selection of domiciliary care staff.

Ensure all newly recruited care staff complete their induction training, ensuring competencies of all relevant paperwork. • To take part on a rota basis in the local support of our out of hours service. • To liaise with the Care Coordinator on all aspects of the service including, care packages and staffing issues.

• Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately. • To liaise with the service user, their families, social workers, GPs, CPNs, District Nurses and other key people regarding any care packages, ensuring their awareness is raised to any change of circumstance and/or to the initial assessments/care packages. • To be responsible for undertaking emergency first visits, including initial risk assessments.

• To deputise for Care Coordinators as required. • Report any concerns to the Care Coordinator regarding Health and Safety at work. • To deal promptly and appropriately with any complaints received.

• To participate in any managers/staff meetings putting items forward for the agenda. Training and Development of Staff • To ensure that all staff are trained to the standards required and competent to provide the quality care required by individual service users. • To complete the induction process for all care staff arranging shadow shifts, monitoring visits etc.

• Ensure all relevant updates are in line with CQC standards and recommendations. • Liaise with the staff team, raising awareness of new procedures, training requirements and the development of Services. Special instructions • To undertake the duties of the job in accordance with relevant legislative requirements, including health & safety.

• To respect always the confidential nature of the company's work. • To undertake training which is appropriate and deemed necessary to the post in order to enhance skills and service delivery (e.g NVQ's in care or equivalent). • To be flexible in your approach to meet the needs of the service.

• To maintain an awareness of current instructions issued orally or in writing. Job Skills, Qualifications & Education Requirements Required • Must hold or be working towards a Level 2/3 in Health & Social Care. • At least 2 years' experience in a care setting.

• Experience with a good track record of business relationship management within a Public Sector. • Proven track record in using computerised scheduling systems such as Cold Harbour and CM2000 or similar. Knowledge • Proven track record in managing resources.

• Proven leadership, interpersonal and communication skills. • Sound and robust ICT skills and knowledge. • Knowledge and experience within the care sector.

Additional Requirements • Enhanced DBS Disclosure (if subscribed to the DBS Update Service) • Evidence of ETW in the UK • Travelling will be required with this position • Out of Hours working will be required with this position, in line with business requirements • On-Call availability will be required at the start of the role but this may change and be amended in line with business requirements Notes Balmoral Health and Social Care reserves the right to alter the content of this job description, after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility. The duties described in this job description must be carried out in a manner, which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the company's Equal Opportunities Policy. Balmoral Health and Social Care is an Equal Opportunities employer and as such our philosophy is to promote a fair and professional working environment for all our employees.

As an employee you have responsibility for the successful application of our Equal Opportunities Policy: • By not discriminating in the course of your employment against fellow employees, service users or any other person you come into contact within the course of your work. • By not inducing or attempting to induce others to practice unlawful discrimination. • By challenging and managing any member of staff who demonstrates any form of discriminatory practice.

This includes utilising the Company's Disciplinary Policy. • By bringing to the attention of management discriminatory acts or practices. This job description is intended to illustrate the range and scope of the role, it is not an exhaustive or exclusive list of the duties.

The post holder may be required to undertake other duties consistent with the levels of opportunity and competency for the post as described above. Apply now for an immediate interview TJ

Balmoral Health and Social Care is a national provider of high-quality care at home for adults, allowing individuals to stay within their own home to receive person centered care and support. ? Balmoral Health and Social Care are looking for an outgoing and empathic individual with excellent communication skills who empowers and supports others.

? Being a care coordinator is about more than just rota management. You will be responsible for supporting the Manager with business growth and ensuring we are always delivering the highest possible standard of care.

? We pride ourselves on delivering care that truly meets the needs of the individual we support, and your role will be fundamental to ensuring this happens every day by matching clients and carers not only based on availability, but also personality. ?

We provide highly trained care teams to work closely with client in the community. As an organisation we value our people, and we work together to achieve great outcomes for the clients we look after, and we look for people who are like-minded and want to make a difference to people's lives. ?

What we look for: Good customer services skills Strong organisational and admin skills Someone aligned to our values Previous care or care coordinator experience Someone with good people skills Main responsibilities as a Care Coordinator : Participation in the out of office hours on call “back up” service as required on a rota basis. Manage the day-to-day operation of the Branch. Monitor the quality of the Service as directed by quality monitoring systems. Ensure home and office files are completed and updated, documenting any changes as necessary. Ensure new files are set up with the relevant documentation prior to the commencement of a new service. Attend Service User reviews as required. Complete care rotas for staff and service users ensuring that all daily care packages are completed and covered on a weekly basis. Ensure all Service Users receive a weekly rota with names and times when staff will be covering their calls. Notifying Service Users of any changes to their weekly rota. Ensure all Health & Safety procedures are implemented, monitored and reviewed. Ensure that the Company Policies and Procedures are available to all employees and are adhered too. Ensure all staff recruitment and selection, poor performance, sickness, absence and conduct issues are dealt with consistently and effectively, according to the Company's Policies and Procedures. Ensure all disciplinary and grievance issues are dealt with promptly and in accordance with the Company's policy and procedure. Carry out investigations and participate in hearings as required. To support the Branch Manager in the recruitment and selection of domiciliary care staff. Ensure all newly recruited care staff complete their induction training, ensuring competencies of all relevant paperwork. To liaise with the Branch Manager on all aspects of the service including, care packages and staffing issues. Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately. To assist the Branch Manager to produce business plans as required for consideration by the Care Service Director (Scotland). Assist the Branch Manager to ensure that Social Services care package agreements are in place prior to the commencement of the package. To assist the Branch Manager in ensuring contracts and funding arrangements are in place prior to the commencement of the package. In the absence of the Branch Manager, authorise annual leave and/or sick leave prior to sending to Head Office. To assist the Branch Manager in writing reports as and when required and to attend Service User reviews. To liaise with the service user, their families, social workers, GPs, CPNs, District Nurses and other key people regarding any care packages, ensuring their awareness is raised to any changeof circumstance and/or to the initial assessments/care packages. Report any concerns to the Branch Manager regarding Health and Safety at work. To deal promptly and appropriately with any complaints received. To participate in any managers/staff meetings putting items forward for the agenda. ? Apply now for an immediate interview (must be in the UK to apply for this role)!

The Team Leader role requires candidates that can promote a high-quality service, which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home. They should be able to manage and provide relevant support to the care team and have excellent communication skills and work well under pressure. They should be professional, polite and attentive, whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.

The candidate for this position will, always, act in such a manner as to justify public trust and confidence. They will play an essential role in the company, helping to enhance the good standing and reputation of the company and to serve in the best interests of individual clients. This position comes with the potential of further career development as well as interesting and satisfying professional challenges.

Job Responsibilities • To promote continuing improvement in service quality. • To provide competent advice and expertise to both care workers and service users. • Ensure new files are set up with the relevant documentation prior to the commencement of a new service.

• To provide direct (hands on) care when required to support the establishment of new packages or to provide cover for absent carers. • Ensure all Service Users receive a weekly rota with names and times when staff will be covering their calls. Notifying Service Users of any changes to their weekly rota.

• Ensure all Health & Safety procedures are implemented, monitored and reviewed. • Ensure that the Company Policies and Procedures are available to all employees and are adhered too. • Ensure all staff recruitment and selection, poor performance, sickness, absence and conduct issues are dealt with consistently and effectively, according to the Company's Policies and Procedures.

• Ensure all disciplinary and grievance issues are dealt with promptly and in accordance with the Company's policy and procedure. Carry out investigations and participate in hearings as required. • To support the Branch Manager and Care Coordinators in the recruitment and selection of domiciliary care staff.

Ensure all newly recruited care staff complete their induction training, ensuring competencies of all relevant paperwork. • To take part on a rota basis in the local support of our out of hours service. • To liaise with the Care Coordinator on all aspects of the service including, care packages and staffing issues.

• Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately. • To liaise with the service user, their families, social workers, GPs, CPNs, District Nurses and other key people regarding any care packages, ensuring their awareness is raised to any change of circumstance and/or to the initial assessments/care packages. • To be responsible for undertaking emergency first visits, including initial risk assessments.

• To deputise for Care Coordinators as required. • Report any concerns to the Care Coordinator regarding Health and Safety at work. • To deal promptly and appropriately with any complaints received.

• To participate in any managers/staff meetings putting items forward for the agenda. Training and Development of Staff • To ensure that all staff are trained to the standards required and competent to provide the quality care required by individual service users. • To complete the induction process for all care staff arranging shadow shifts, monitoring visits etc.

• Ensure all relevant updates are in line with CQC standards and recommendations. • Liaise with the staff team, raising awareness of new procedures, training requirements and the development of Services. Special instructions • To undertake the duties of the job in accordance with relevant legislative requirements, including health & safety.

• To respect always the confidential nature of the company's work. • To undertake training which is appropriate and deemed necessary to the post in order to enhance skills and service delivery (e.g NVQ's in care or equivalent). • To be flexible in your approach to meet the needs of the service.

• To maintain an awareness of current instructions issued orally or in writing. Job Skills, Qualifications & Education Requirements Required • Must hold or be working towards a Level 2/3 in Health & Social Care. • At least 2 years' experience in a care setting.

• Experience with a good track record of business relationship management within a Public Sector. • Proven track record in using computerised scheduling systems such as Cold Harbour and CM2000 or similar. Knowledge • Proven track record in managing resources.

• Proven leadership, interpersonal and communication skills. • Sound and robust ICT skills and knowledge. • Knowledge and experience within the care sector.

Additional Requirements • Enhanced DBS Disclosure (if subscribed to the DBS Update Service) • Evidence of ETW in the UK • Travelling will be required with this position • Out of Hours working will be required with this position, in line with business requirements • On-Call availability will be required at the start of the role but this may change and be amended in line with business requirements Notes Balmoral Health and Social Care reserves the right to alter the content of this job description, after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility. The duties described in this job description must be carried out in a manner, which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the company's Equal Opportunities Policy. Balmoral Health and Social Care is an Equal Opportunities employer and as such our philosophy is to promote a fair and professional working environment for all our employees.

As an employee you have responsibility for the successful application of our Equal Opportunities Policy: • By not discriminating in the course of your employment against fellow employees, service users or any other person you come into contact within the course of your work. • By not inducing or attempting to induce others to practice unlawful discrimination. • By challenging and managing any member of staff who demonstrates any form of discriminatory practice.

This includes utilising the Company's Disciplinary Policy. • By bringing to the attention of management discriminatory acts or practices. This job description is intended to illustrate the range and scope of the role, it is not an exhaustive or exclusive list of the duties.

The post holder may be required to undertake other duties consistent with the levels of opportunity and competency for the post as described above. Apply now for an immediate interview (must be in the UK to apply for this role)! TJ