Do you… Love supporting and upskilling staff, families and carers? Have experience working with people living with dementia? Have knowledge of the clinical, environmental and psychosocial issues affecting behaviour?

Enjoy building trust and strong relationships with clients, families, carers and stakeholders? Approach challenging situations with empathy, compassion and emotional intelligence? Support people through change and uncertainty while helping them navigate practical solutions?

Solve problems in creative yet practical ways? Communicate clearly and concisely, both verbally and in writing? Work collaboratively within multidisciplinary teams to achieve the best outcomes for clients and carers?

Adapt easily to new databases and technology? Enjoy balancing autonomy with being part of a supportive national network of dementia experts? Want to work in a supportive organisation with a national team of skilled, experienced and friendly dementia professionals?

If this sounds like you, then we need to talk! The Role Join Dementia Support Australia's Staying at Home Program and help improve the lives of people living with dementia and their carers. This post-diagnostic program offers education, engagement and support through immersive retreats and online sessions.

As a Dementia Consultant , you'll play a key role in delivering and enhancing the program by conducting client screenings and assessments, facilitating carer sessions, supporting engagement activities and contributing to continuous improvement. We are looking for someone who combines clinical knowledge with a genuine passion for supporting people living with dementia and those who care for them. Success in this role requires the ability to build rapport, understand individual circumstances, communicate with empathy, and provide practical support that helps clients and carers feel informed, confident and connected.

You will work closely with a dedicated multidisciplinary team to deliver meaningful outcomes, adapting to the diverse needs of clients while maintaining a strong focus on person-centred care. You'll also contribute to building confidence and capability among carers and stakeholders, helping families navigate challenges and supporting positive experiences throughout their dementia journey. This role involves interstate travel for program delivery and stakeholder engagement and requires someone who thrives in a dynamic environment, manages competing priorities effectively and remains focused on delivering exceptional client outcomes.

This role is offered as a Fixed Term Contract until June 2028 and can be based at either of our Hobart, TAS or Chermside, QLD offices .

Benefits Market leading remuneration Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance Additional training and career development opportunities Purchased additional annual leave Reward and Recognition Program Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family Free independent and confidential counselling sessions and wellbeing resources through our Employee Assistance Program Exclusive discounts at MyCar; Servicing, Brakes, Repairs and Tyre Care Plans Exclusive commercial discounts for JB HI-FI and The Good Guys Responsibilities Assess client suitability for the Staying at Home (SAH) program via phone, Telehealth, or onsite assessments as needed. Deliver services via phone, Telehealth, face-to-face, or email in line with DSA's psychosocial case management principles. Escalate uncertain client cases to the line manager for review.

Maintain accurate and up-to-date client records and data in the CRM system, ensuring confidentiality and data security. Collaborate with DSA Medical Specialists to access expertise and enhance client outcomes. Contribute to the team's quality framework through feedback and continuous improvement initiatives.

Support best practice in dementia care by participating in clinical forums, meetings and working groups. Actively pursue professional development through the annual Contribution and Career Conversation (CACC) process. Undertake additional projects or assignments aligned with your skills and expertise.

Prioritise exceptional client service, ensuring all participants receive support aligned with the core principles of the SAH program. What do we need from you?

Experience in Australian health, hospitals or aged care (community or residential). Knowledge of the types of dementia, their presentation, and strategies to manage behaviour changes. Excellent problem solving, analytical and decision-making skills.

Be relatable and able to share knowledge in a way that supports change at all levels. Able to prioritise multiple tasks and meet deadlines. Great written communication and report-writing skills.

Comfortable working with databases and online client management systems. A current Australian driver's licence and willingness to travel, including regional and overnight travel. Enjoy working autonomously with the support of a network of experts.

Qualifications in Allied Health, Nursing, Aged Care, Dementia or Mental Health (highly desirable). In addition, you will bring a compassionate and person-centred approach, strong relationship-building skills and the ability to engage effectively with clients, families, carers and stakeholders. You will be comfortable navigating sensitive conversations, managing competing priorities and adapting your communication style to meet the needs of diverse audiences.

Ready to make a change? Apply Now! If you're passionate about improving the lives of people living with dementia and supporting families and carers through meaningful, evidence-based programs, we'd love to hear from you.

All short-listed applicants will be asked to consent to a criminal record check. For more information about Dementia Support Australia, visit: https://www.dementia.com.au/ HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone, from any background, can be themselves.

About the position The After-Hours Nurse Manager is a key member of the HammondCare Health and Hospitals management team who works within the Mission, Motivation and Mission in Action of HammondCare to provide operational management, clinical professional leadership and supervision after-hours (evenings, nights, weekends and on public holidays). You will be a vital link across the team, you will support and assume the after-hours responsibilities and duties of the overarching operational management to ensure effective patient care and staff management to meet identified needs. You will also implement business continuity plans in emergency situations, escalating appropriately to the Operations Managers/Director of Nursing and medical teams.

Essence of the role Ensures the smooth operational management of HammondCare’s hospital network (Braeside, Greenwich, Neringah, and Community Palliative Care teams across SWS and Northern Sydney LHDs). Assists with community palliative care calls from relevant LHDs across the hospital network Monitor and adjust staffing levels to meet the care needs of patients based on occupancy and acuity. Support clinical staff in the planning, delivery and evaluation of clinical care.

Proactively build relationships with and manage staff to ensure high quality patient care is delivered. Ensure clinical care for inpatients of the clinical services is safe, well managed and of the highest quality. Participate in and initiate quality improvement projects.

Implement disaster plan, including fire and fire evacuation plan when required About you Current registration with Australian Health Practitioner Regulation Agency. Relevant post registration experience including palliative care, rehabilitation, and/or specialist mental health. Tertiary qualifications in management or significant experience at a management level.

Experience in working with people of culturally and linguistically diverse backgrounds and other language/ bilingual skills.

Experience managing a team of skilled professionals in a multi-site and remote capacity. Strong administrative, computer, and technology skills. Ability to work independently and as part of a team. Empathy and patience.

Benefits - What are we offering Salary packaging Leave benefits – purchased additional annual leave Additional training & career development opportunities Reward and Recognition Program Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family. Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for you & your family. Exclusive discounts at MyCar; Servicing, Brakes, Repairs Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung Ready to make a change?

Apply Now! For any specific queries please contact [email protected] Closing date: 14th November 2026 HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We thrive on creating an equal employment environment where everyone from any background can be themselves.

All short-listed applicants for these positions will be asked to consent to staff screening, a criminal record and immunisation checks.

HammondCare Waratah are currently looking for experienced Part time Registered Nurse to join our team. With our unique model of care which places the residents needs as your number one priority, you will help create a home away from home for our residents. The care you will provide will be person-centred, and relationship focused, with the understanding that no person is the same.

About the role: This role is a clinical support role. It is the expectation from HammondCare that this role is carried out within a consultative and advisory context rather than an authoritarian approach. The role has a level of professional accountability and responsibility in line with the registration requirements as a RN qualified and current registration with AHPRA.

Essence of the role: As the RN you will be a core member of the residential team and work with both the management of the home and the carers to provide tailored and individualised responsive care for the residents. Advising and supporting the care delivery by the care staff Educating and mentoring in clinical areas and processes Consultative in case management and clinical decision making Clinical oversight and professional competence as a Registered Nurse Implement and support a resident comfort focus HammondCare uses LeeCare online reporting systems To be successful in this role, you will: Have current AHPRA registration with ideally 2-3 years experience in an Aged Care setting Be flexible and able to commit to a Monday - Friday Morning shift Value teamwork but also be able to work independently and show initiative Have knowledge & experience of people living with Dementia & their needs Have a genuine passion for serving elderly people & you want to make a difference in their lives Possess strong admin and computer skills Benefits - What are we offering in return for your expertise and experience. Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits. Additional training & career development opportunities Reward and Recognition Program Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for all employees Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung Does this sound like you? Apply Now! For more information please contact Sarah - [email protected] HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves. All short-listed applicants will be asked to consent to a criminal record check and complete a NDIS Workers Screening Check Our Talent Acquisition team & Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare isn’t responsible for any fees related to unsolicited resumes.

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise. When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability.

In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs. We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters. It's not just care, it's HammondCare.

What we can offer you We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free) Additional leave purchase options and 14 weeks paid parental leave Flexible working options, including hybrid arrangements Discounts on everyday products and services Discounted healthcare memberships - access to network of fitness centres and pools for employees and families Free access to independent counselling support for employees and families Health & Wellbeing programmes Reward & Recognition programmes Referral bonuses Career and professional development opportunities The opportunity The role of Customer Experience Specialist reports to the Head of Consumer Experience and works to scope, plan, implement consumer-centric projects and initiatives and ongoing consumer campaigns that will improve and measure the consumer experience across HammondCare services. This is a permanent full-time position based at St Leonards, with hybrid working options.

Key Focus Areas: Scope and plan CX projects with the Head of Consumer Experience. Develop implementation plans that will embed organisational, system and process changes across HammondCare. Map consumer journey, using data across multiple systems, and use these data-driven insights to form the basis for continual improvement programs and larger change projects. Manage and report on Voice of Customer surveys, Net Promoter Scores and consumer feedback tools. Identify key trends and insights to improve consumer experience. Championing the consumer by working closely with and investigating working practices in consumer facing teams and helping to adjust and improve processes, systems or behaviours that cause consumer dissatisfaction where any issues are identified. How you’ll make an impact In collaboration with the Head of Consumer Experience develop implementation plans that deliver improved consumer experience. Successfully define, scope and implement projects and continual improvement programs to deliver a unified consumer experience. Efficiently manage all assigned consumer experience programmes and activities – on time, to budget with all stakeholders being aware of progress/changes/developments, as appropriate. Effectively engaging and collaborating with specialist expertise within the wider HammondCare team and manage any relevant external suppliers to deliver highly impactful integrated solutions. Monitor, report and evaluate CX performance metrics, data and insights to support and influence implementation plans, teams and decisions being made. Lead, manage, educate and engage with internal and external stakeholders to deliver the business unit, marketing and organisational goals. Lead and manage any team members or project teams to achieve their performance targets. Contribute to and uphold the reputation of the marketing and consumer experience team as a knowledgeable, collaborative and highly valued business partner. About you Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action Minimum 3 years’ experience in a similar role developing and implementing projects and processes that improve consumer experience and gather feedback from consumers for continual improvement A strategic thinker and problem solver, with the practical know-how required to bring plans to life Advocate for the customer and ensuring they are always at the heart of the HammondCare’s activities Ability to write and implement communications that engage readers in customer centric programmes. Strong stakeholder management across all levels of the organisation. Ability to use data and feedback results to gain valuable insight to plans, programmes of work and ongoing optimisation/improvements Strong communication and presentation skills Strong attention to detail and excellent administrative and computer skills Ability to work independently and as part of a team The ability to listen and articulate issues confidently yet sensitively and influencing others, effectively Desirable: Tertiary qualified in Business/Marketing. Post-graduate degree highly regarded CRM experience - Salesforce or HubSpot preferred Proven abilities in successfully managing and engaging multiple stakeholders to ensure projects are delivered to the highest quality. If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact [email protected] . Pre- Employment Checks All short-listed applicants will be asked to consent to a criminal record check and references. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

NB: At HammondCare the position title is Consumer Experience Specialist, for advertising purposes the title has been changed to Customer Experience Specialist