Behind every successful NHS 111 service is a workforce plan that works.

NHS 111 Tactical Planning Analyst Contract: Permanent, 37.5 hours per week Location: Derby Band 5: £30809 pro rata At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow. With us, every call matters. As the largest NHS 111 provider in the country, our teams provide safe, compassionate advice when people need it most. From Health Advisors and Clinical Advisors to Dental Nurses and operational teams, we're united by teamwork, innovation, and shared purpose. Here, you'll be supported to grow, thrive, and make a real difference every day. We are looking for an experienced Tactical Planning Analyst to join our NHS 111 team. As a 111 Tactical Planning Analyst you will: Play an important part in making sure our NHS 111 service is properly resourced and prepared for the days ahead. Working closely with Team Leaders, operational managers and the wider Resource Planning team, you will look at staffing levels, demand and performance trends to identify where changes are needed. The role will involve managing shrinkage, reviewing and adjusting schedules, agreeing planned offline time with operational teams and putting plans in place to deal with any potential challenges that could affect service performance. We are looking for someone who has solid experience in contact centre resource planning, with a good understanding of workforce management systems, ideally NICE and CXone. You will be confident working with data and Excel, spotting trends and using this information to make informed decisions. You will also need to be comfortable working with different stakeholders, having conversations around scheduling and resource requirements, and confidently negotiating changes where needed. This role would suit someone who knows contact centre planning, enjoys working with data and can use their experience to make a real difference to how the service operates. With us, your wellbeing comes first. We'll support your health, happiness and future with benefits that put you first: Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring) Wellbeing support Flexible working options Career growth and development opportunities For more information on the full range of benefits available click here . Enjoy the same great benefits as you move into your new role. Enjoy the same great benefits as you move into your new role. Your benefits continue with you, supporting your health, wellbeing, and future. For more information on the full range of benefits available, click here . Keep developing as you step into your new role Keep developing as you step into your new role Your development moves with you with us, you can continue building your skills and exploring new opportunities. With career pathways, tailored training, and the DHU Academy, you'll have the tools and encouragement to take the next step, make an impact, and grow in ways that matter to you. With us, everyone belongs. Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. For more information on how DHU can support you, please click here . Your skills, ideas, and growth continue to matter at DHU Healthcare.

Job Title: Customer Care Coordinator Location: Perth, PH1 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build careers. When you join us as Customer Care Coordinator, you'll benefit from: Competitive salary 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Health Care Bonus Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role?

This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.

What you'll do as Customer Care Coordinator Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy. Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions. Log all customer interactions accurately in COINS and maintain clear records.

Coordinate works by scheduling maintenance operatives and subcontractors' appointments and monitor progress through to completion while keeping customers informed throughout. Conduct courtesy calls to monitor satisfaction and deliver against agreed SLAs, aiming to exceed expectations. Build strong relationships with contractors and internal teams, liaising with specialists where required.

Attend site visits when necessary to support customers and operational teams. Monitor activity against the Customer Care Timeline, ensuring compliance with the New Homes Quality Code and supporting continuous improvement, including HBF 5-star standards. Provide administrative support, including documentation, contra-charging and general office duties.

What experience do I need?

Strong written and verbal communication skills, with the ability to build rapport and demonstrate empathy. Takes ownership of the full customer journey and is motivated to exceed satisfaction targets. Remains calm under pressure, with proactive problem-solving abilities.

Highly organised, detail-oriented, and able to manage priorities in a fast-paced environment. IT literate, confident using Microsoft Word, Excel and Outlook, and comfortable learning new systems (COINS knowledge advantageous but not essential). A collaborative team player with resilience, flexibility and initiative.

Full driving licence and access to a vehicle desirable for site visits.

Head of Contracting Band 8c | London | NHS Location: London (1 day a week on site) Hourly Rate: £55.92 via Umb Duration: 4 months An exciting opportunity has arisen for an experienced NHS commissioning and contracting professional to join a large Integrated Care System as a Head of Contracting . This senior leadership role is responsible for leading a portfolio of complex healthcare contracts, procurements, and commissioning programmes, ensuring high-quality services are delivered while securing value for money and supporting strategic healthcare transformation The Role Reporting into the senior Contracting leadership team, you will provide strategic and operational leadership across commissioning, contracting, procurement, performance management, and provider relationship management. You'll work collaboratively with internal stakeholders, healthcare providers, and system partners to develop and deliver contracting strategies aligned to organisational priorities Key Responsibilities Lead the development and delivery of contracting and procurement strategies across a complex healthcare portfolio Manage annual contract negotiations, documentation, and contract performance arrangements Ensure compliance with procurement legislation, governance requirements, and organisational policies Lead provider contract management, resolving performance, quality, and financial issues Develop strong relationships with senior stakeholders across healthcare organisations and partner agencies Provide expert commissioning and contracting advice to support strategic decision-making Lead and develop a high-performing contracting team, promoting collaboration and continuous improvement Support organisational transformation programmes and strategic commissioning objectives About You You will be an experienced NHS commissioning, contracting, or commercial leader with a strong track record of managing large-scale healthcare contracts and complex stakeholder relationships. You'll be comfortable operating within politically sensitive environments and influencing at senior executive level Essential Experience Significant senior-level experience within NHS commissioning, contracting, or provider management In-depth understanding of NHS contracts, commissioning frameworks, funding mechanisms, and healthcare policy Experience leading complex contract negotiations and procurement exercises Demonstrable experience managing budgets and delivering value-for-money outcomes Experience leading and developing teams within a complex healthcare environment Ability to influence, negotiate, and build relationships with senior stakeholders and executive leaders

Home Manager Opportunity | Leighton Court Care Home, Wallasey, Wirral Salary: £60,000 - £65,000 Bonus Benefits About Leighton Court Leighton Court is a 48 bedded purpose-built seafront care home in Wallasey, providing Residential, Nursing, Dementia and Respite Care.We are seeking an experienced Nurse-Qualified Home Manager to lead this successful and well-established service. This is an exciting opportunity for a passionate leader to provide strong clinical leadership, further develop best practice, drive continuous improvement, and bring fresh ideas and innovation to an already thriving home. The home has exceptionally strong foundations, with a Good CQC rating, an impressive 9.9 Carehome.co.uk score, and 98% occupancy.

It benefits from a highly experienced and long-standing team, is fully recruited, and has a strong and stable workforce with many colleagues having been with the home for many years. Leighton Court is highly regarded by local stakeholders and the local authority, particularly for the quality of its dementia care. This role offers the opportunity to build on an already successful service while leading its continued development and supporting its vision of becoming a recognised specialist in dementia care.

Contract • £60,000-£65,000 • Performance Bonus • Company Pension • Annual Leave Entitlement The Role This vacancy has arisen following the retirement of a long-serving Home Manager who successfully led the home for over 20 years. The service has been supported by a Turnaround Manager for several months, creating an excellent opportunity for a permanent leader to build on the home's strong foundations and drive its next phase of development. As Home Manager, you will have overall responsibility for the leadership, quality, governance and commercial performance of the home.

You will be a visible and approachable leader, creating a positive culture where colleagues feel supported, empowered, developed and accountable. Quality and resident outcomes will remain at the heart of everything you do. You will ensure effective clinical and operational governance, maintain regulatory compliance, champion person-centred care and support the delivery of exceptional experiences for residents and their families.

Working closely with your team, you will develop clinical practice, strengthen leadership capability, embrace innovation and help realise the home's ambition to become a recognised centre of excellence for dementia care. This is an excellent opportunity for a committed leader looking for a stable, well-performing service, alongside genuine opportunities for career progression within a growing organisation.

About You We are looking for an experienced and compassionate leader who combines strong clinical expertise with a people-focused approach. You will be approachable, visible and consistent in your leadership style, balancing empathy with accountability and ensuring high standards are maintained throughout the service. The successful candidate will have experience leading nursing services and supporting the development of qualified staff.

You will be confident coaching and guiding teams through change, embedding best practice and fostering a culture of continuous improvement. You will also have: • An active NMC registration (RGN/RMN) • Previous experience managing a nursing home • Strong knowledge of CQC regulations, clinical governance, safeguarding and quality assurance • A track record of delivering high standards of care and quality outcomes • Experience leading, developing and motivating multidisciplinary teams • A genuine passion for dementia care and improving residents' quality of life • A Level 5 qualification in Leadership and Management for Adult Care (or equivalent), or a willingness to work towards this qualification Most importantly, you will bring energy, passion and enthusiasm, along with a commitment to building long-term success at Leighton Court.

What We Offer • Paid Enhanced DBS • Group Life Assurance • Wagestream financial wellbeing support and flexible access to earned pay • GP Online support for you and your dependants under 16 • Access to more than 1,600 high-street and online discounts • Free and confidential Employee Assistance Programme available 24/7 • Award-winning learning and development opportunities • Support to achieve recognised qualifications • Career development and progression opportunities • Recognition initiatives and Long Service Awards About Care Concern Group Leighton Court is part of Care Concern Group, a family-owned and growing care provider operating homes across the United Kingdom. Our values of Trust, Respect, Passion, Kindness and Inclusivity shape everything we do, from the care we provide to the way we support and develop our colleagues. If you are an experienced nurse-qualified Home Manager looking for an opportunity to lead a successful nursing home, drive clinical excellence and shape the future of dementia care, we would love to hear from you.

12004 – 40 hour - Qualified Relief Dispenser – Permanent Contract We are looking to recruit a 40-hour Qualified Relief Dispenser on a permanent contract to work between all of our branches in region 13 and 14 which covers in branches in Harrogate, Pontefract, Castleford, East Leeds and Boston Spa area. Usual working hours are between 09:00 to 18:00. Due to the nature of the role, you will be required to travel to various locations across the region on a regular basis.

A full driving license and access to your own vehicle is therefore essential for this role. You are required to use your own vehicle for this role; therefore, if appointed your personal insurance policy must allow for business use. It is advised that you contact your insurer to obtain information regarding this prior to attending an interview.

Please note that "business insurance" refers to the vehicle only, and not the contents. The Company will make a financial contribution to the business aspect of your insurance upon receipt of a document demonstrating any increased premium. Reimbursement for mileage undertaken on business journeys will be at a rate of 40p per mile up to 10,000 miles, after which 25p a mile will be reimbursed as per HMRC guidelines.

Fuel receipts should be obtained for each visit to the petrol station visit and the mileage claim submitted on a weekly basis. Whilst working in this branch you will gain excellent knowledge and skills which will contribute to you successfully gaining the recognised Counter Course and NVQ level 2 qualification in Dispensing. This position is ideally suited to someone with previous customer service experience and who is willing to undertake the relevant training courses in order to progress.

Duties will include the accurate dispensing and labelling of prescription items with guidance and supervision from the Pharmacist. The successful candidate will also be responsible for assisting with the ordering and management of stock levels within the dispensary and the shop. The utmost attention to detail is required in this role along with the ability to work under pressure and to strict deadlines, you will also have a desire to learn and progress your career in our business.

The successful candidate must have great people skills as this is paramount to your role. You will be required to work as part of a well-established team and ensure our customers receive a high standard of service. Here at Cohens we are proud to offer each of our team members with great rewards and benefits.

When you join Cohens as a new member of our team, you will automatically gain access to a platform of discounts and savings with other retailers, restaurants, leisure providers. This scheme has been designed with you and our existing team members in mind, to provide all our employees with various rewards and benefits to Get Fit, Save Money and Feel Great. We are also proud to announce that our rewards don't just stop here.

If successful, additional benefits for you could include: Discretionary bonus scheme EAP Provided by BUPA 4 weeks' paid holiday, plus statutory holidays, which increases each year after 6 years' service to a max of 5 weeks paid holiday, plus statutory holidays Pension contributions 20% Staff discount Regulatory training Free uniform If you think this role is right for you, please apply, we would love to have you as part of the Cohens Family. We are passionate about equal opportunities and welcome a broad diversity of talent to apply. Please note the Cohens Group reserves the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.

ABOUT THE ROLE As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve. It's important that our homes give the right first impression and that every area is always well-maintained. The role of Maintenance Assistant offers plenty of variety as you'll undertake a range of tasks to make sure our building and grounds are at their best all day, every day.

ABOUT YOU You'll need some experience of property maintenance to join us as a Maintenance Assistant. We'll also want to see a patient, caring nature and a genuine interest in our residents. As well as that, you should be reliable and ready to turn your hand to a range of tasks all focused on keeping the home maintained to the highest standards.

REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE This is a casual, part-time role offering flexible working. As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they deserve. It's important that our homes give the right first impression and that every area is always well-maintained.

In the role of Bank Maintenance Assistant, you can expect plenty of variety as you provide the cover that ensures our building and grounds are at their best all day, every day. ABOUT YOU You'll need some experience of property maintenance to join us as a Bank Maintenance Assistant. We'll also look for a patient, caring nature and a genuine interest in our patients.

As well as that, you should be flexible, reliable and ready to turn your hand to a range of tasks all focused on keeping the hospital maintained to the highest standards. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously.

As this is a Bank position to provide cover as and when we need it (such as for annual leave or sick leave), the hours and days you work will vary. If you'd like to use your maintenance and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Role: NPD Manager - Surgical Location: Worksop Type: Full Time ? Shape the Future of Surgical Healthcare Innovation ? At Vernacare, we are passionate about protecting the safety and dignity of patients and the healthcare professionals who care for them. As pioneers in sustainable healthcare manufacturing, we combine innovation, quality and patient-focused thinking to develop products that make a meaningful difference. ? We're now looking for an experienced NPD Manager - Surgical to lead the development of our surgical product portfolio and help bring the next generation of medical devices to market. This is an exciting opportunity for a technically strong product development professional who thrives in a regulated environment and enjoys turning customer and clinical needs into commercially successful healthcare solutions. ? The Opportunity Reporting to the Group Innovations Director, you will take ownership of the Surgical New Product Development portfolio, leading projects from feasibility through to launch. You'll play a critical role in ensuring products are safe, compliant, commercially viable and aligned with customer, clinical and market requirements. ? Working closely with teams across Marketing, Quality, Regulatory Affairs, Operations, Supply Chain and external partners, you'll provide technical leadership while managing complex projects through robust stage-gate and design-control processes. ?

What You'll Be Doing: Leading the end-to-end development of medical devices and associated product improvements. Managing projects through concept development, verification, validation, design transfer and launch. Owning design control activities including Design History File documentation. Collaborating with commercial, clinical and sustainability stakeholders to translate unmet customer needs into product solutions. Driving value engineering, cost reduction and capacity improvement initiatives. Managing project plans, budgets, risks, resources and timelines. Providing technical expertise across the surgical product portfolio. Supporting due diligence, acquisitions and externally sourced product integration activities. Developing robust technical documentation, specifications and reports. Coaching colleagues and contributing to the ongoing development of the wider NPD function. What We're Looking For: ?

Essential Experience: Significant experience developing products within a regulated medical device or healthcare environment. Strong experience with design controls, verification and validation activities, technical documentation and risk management. Proven ability to manage multiple stakeholders, suppliers and technical projects simultaneously. Strong understanding of medical device quality management systems and design control requirements. Excellent technical communication and project management skills. Commercial awareness and the ability to influence across cross-functional teams.

Desirable Experience: Experience working with surgical devices, procedure packs, women's health products or similar healthcare products.

Experience supporting external audits. Understanding of manufacturing processes relevant to surgical products.

Experience with CAD and design verification testing. The Person: ?

We're looking for someone who is: Passionate about innovation and improving patient outcomes. Highly organised and able to balance multiple priorities. Collaborative and able to challenge constructively. Resilient, solutions-focused and commercially minded. Comfortable working independently while influencing stakeholders across the business.

Why Join Vernacare?

We offer a competitive benefits package designed to support your wellbeing and reward your contribution: Life Insurance – 4x salary 25 days annual leave bank holidays Enhanced sick pay scheme EV & Cycle to Work salary sacrifice schemes Employee Assistance Programme, including 24/7 GP access Mental Health First Aiders Refer a Friend Scheme – earn up to £1,000 Company pension scheme Quarterly Impact Awards – up to £2,500 Manager Recognition Awards Joining Vernacare means becoming part of a business with ambitious growth plans, a collaborative culture and a genuine commitment to making healthcare better. ? Interested?

? We know that great candidates don't always tick every box. If you're excited by the opportunity to lead innovative surgical product development and believe you can make a significant impact, we'd love to hear from you.

? Apply today and help shape the future of surgical healthcare innovation.

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters. Persimmon Homes is one of the UK's largest and most established housebuilders, listed on the FTSE 100, with 29 regional offices and thousands of quality homes built every year.

At Persimmon, we don't just build homes — we build careers. When you join us as Customer Care Coordinator, you’ll benefit from: Benefits As a Customer Care Coordinator, you'll benefit from a range of rewards and opportunities, including: Competitive Salary: A competitive salary for your contribution to the business.

Life Cover: Benefit from life cover as part of your employment package.

Contributory Pension: Support your financial future through a contributory pension scheme.

Bonus: Access to a bonus as part of your overall benefits package.

Employee Benefits Platform: Enjoy access to high-street discounts, wellbeing support and more.

Diversity and Inclusion: Join an organisation committed to diversity, inclusion and empowering your development. 5* Housebuilder: Be part of a company that consistently delivers quality homes and outstanding customer satisfaction. The Role This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.

Requirements as Customer Care Coordinator Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy. Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions. Log all customer interactions accurately in COINS and maintain clear records.

Coordinate works by scheduling maintenance operatives and subcontractors’ appointments and monitor progress through to completion while keeping customers informed throughout. Conduct courtesy calls to monitor satisfaction and deliver against agreed SLAs, aiming to exceed expectations. Build strong relationships with contractors and internal teams, liaising with specialists where required.

Attend site visits when necessary to support customers and operational teams. Monitor activity against the Customer Care Timeline, ensuring compliance with the New Homes Quality Code and supporting continuous improvement, including HBF 5-star standards. Provide administrative support, including documentation, contra-charging and general office duties.

Required Skills and Experience Strong written and verbal communication skills, with the ability to build rapport and demonstrate empathy. Takes ownership of the full customer journey and is motivated to exceed satisfaction targets. Remains calm under pressure, with proactive problem-solving abilities.

Highly organised, detail-oriented, and able to manage priorities in a fast-paced environment. IT literate, confident using Microsoft Word, Excel and Outlook, and comfortable learning new systems (COINS knowledge advantageous but not essential). A collaborative team player with resilience, flexibility and initiative.

Full driving licence and access to a vehicle desirable for site visits. Apply today to join Persimmon Homes and make a real difference to the homeownership experience. If you're passionate about helping people, solving problems and delivering outstanding customer service, this is your opportunity to build a rewarding career with a leading UK housebuilder while enjoying a competitive benefits package and opportunities for development.

Some procurements buy products. Others help shape lives. If your procurement career has involved sourcing services that support vulnerable adults, children, families, learners or communities, you'll understand that success isn't measured purely by savings.

It's measured by outcomes. The right contract can create independence, improve wellbeing, strengthen safeguarding arrangements, expand learning opportunities and deliver meaningful social value alongside commercial effectiveness. The opportunity We're working with a South West London public sector organisation seeking a commercially minded procurement professional to take ownership of a diverse portfolio of service-based procurement projects, typically ranging from £3m to £6m in value.

This is an opportunity for someone who enjoys partnering with operational teams, influencing stakeholders and running end-to-end procurements that genuinely matter. You might currently be procuring services such as: Adult Social Care Supported Living Homecare Residential Care Extra Care Housing Learning Disabilities Services Mental Health Services Children & Families Services SEND Provision Adult Learning Lifelong Learning Sexual Health Services Community Services Public Health Programmes Advocacy and Support Services Or you may have worked across several of these areas and are now looking for a role with greater strategic ownership. What you'll be doing You will lead complex procurement exercises from early market engagement through to contract award and implementation, supporting a portfolio of critical frontline services.

Working closely with commissioners, operational leaders and senior stakeholders, you'll: Manage full end-to-end tender processes Develop procurement and category strategies Challenge service design and delivery models Identify opportunities for savings and service improvement Lead market engagement and supplier relationship activity Drive social value and community outcomes through procurement Support procurement transformation initiatives Mentor and oversee junior procurement colleagues Deputise for senior procurement leaders when required This is far more than a transactional tendering role. You'll be expected to bring commercial challenge, influence decision-making and help shape the future direction of key services. What we're looking for You don't necessarily need to have held the title "Senior Procurement Officer" before.

More important is that you can demonstrate: Recent public sector procurement experience Experience running PCR compliant or Procurement Act compliant tender processes Ownership of medium to high-value service procurements Strong stakeholder engagement and influencing skills Confidence working with senior operational leaders Commercial acumen and analytical capability A genuine interest in improving service outcomes through procurement Professional Development Whether you're already studying towards CIPS or have not yet started, you'll need to be willing to work towards MCIPS and begin that journey shortly after joining if not already enrolled. Location South West London. Hybrid working with approximately three days per week in the office. This role is likely to be particularly attractive to candidates living in South West London, Surrey, Kingston, Sutton, Croydon, Richmond, Wandsworth, Wimbledon, Epsom, Reigate, Guildford and surrounding areas. If you've ever wanted your procurement expertise to have a visible impact on people's lives while still operating in a highly commercial environment, we'd love to hear from you.

As a Customer Care Coordinator in Warrington, you will handle customer enquiries and help keep day-to-day customer service running smoothly. You will provide clear updates, resolve issues where possible and make sure customers receive a helpful and consistent service. Client Details The organisation is a leader in their sector and this role will be based in their Warrington head office.

Description Act as the first point of contact for customers, responding to defect enquiries and resolving issues in a professional and customer-focused manner. Coordinate appointments between residents, contractors and relevant stakeholders to ensure defects are addressed in a timely manner. Monitor and track reported defects, maintaining accurate records and providing regular updates on progress.

Build and maintain positive working relationships with contractors, customers and colleagues to support a seamless aftercare service. Provide administrative and diagnostic support to ensure defects are resolved accurately and within agreed timescales. Identify recurring defects and service trends to support continuous improvement and inform future development reviews.

Support the implementation and ongoing management of defects monitoring systems and processes. Monitor performance against agreed targets and contribute to value for money and service improvement initiatives. Work collaboratively across teams to support the successful delivery of the wider development programme.

Profile A successful 'Customer Care Coordinator' should have: Experience of handling customer enquiries and resolving issues in a customer service setting. Ability to communicate clearly with customers in writing and over the phone. Confidence using systems to record customer contacts and update information accurately.

Ability to organise tasks, manage competing enquiries and follow work through to completion.

Experience of working with colleagues to coordinate responses to customer queries. A careful approach to handling customer information and maintaining accurate records. Can commit to a 12 month fixed-term contract.

Job Offer Fixed-term contract. Central Warrington office. A chance for extension or to go perm.

Competitive salary on offer.

NHS Programme Director – Regional Transformation Programme Location: Regional / Hybrid Working Contract: Interim – Initial 6 Months Day Rate: £600–£700 per day Level: Band 8d–9 Equivalent The Opportunity We are seeking an experienced NHS Programme Director to lead a high-profile, region-wide transformation programme, working across multiple NHS organisations and senior stakeholder groups. This is an exciting opportunity for an established programme leader to drive strategic change, strengthen collaboration across organisational boundaries and deliver measurable improvements across a complex healthcare landscape. Key Responsibilities Provide strategic leadership and direction for a large-scale, region-wide NHS transformation programme.

Lead programme delivery across multiple NHS organisations, ensuring alignment with regional and national priorities. Build strong relationships with executive leaders, clinical stakeholders and system partners to secure engagement and drive progress. Establish robust programme governance, reporting arrangements, delivery plans and performance frameworks.

Identify and manage programme risks, dependencies and challenges across a complex stakeholder environment. Translate strategic objectives into clear, measurable outcomes, ensuring delivery against agreed milestones. Drive collaboration, influence decision-making and maintain momentum across organisations with competing priorities.

The Ideal Candidate Significant experience operating at Programme Director, Director of Transformation or equivalent senior leadership level within the NHS. Proven track record of leading complex, large-scale transformation or improvement programmes across multiple organisations. Strong understanding of the NHS landscape, including provider organisations, ICBs and wider system working.

Excellent stakeholder management skills, with the credibility to engage and influence at Board and executive level. Demonstrable experience establishing programme structures, governance and delivery frameworks. A proactive, delivery-focused approach with the ability to navigate ambiguity, competing priorities and complex organisational relationships.

Strong leadership and communication skills, with the ability to bring stakeholders together around shared objectives. The Offer An opportunity to lead a significant regional programme with genuine scope to influence strategic direction and deliver meaningful change across the NHS. Rate: £600–£700 per day, dependent on experience.

To Apply: Please submit your CV outlining your relevant NHS programme leadership experience, particularly programmes delivered across multiple organisations or at regional/system level.

Care Coordinator - Domiciliary Care Salary: £26,000 to £28,000 per annum depending on experience, plus on-call allowance and performance bonuses Location: Whitefield, Bury - Office based Hours: Full-time Contract: Permanent Are you an experienced Care Coordinator looking for a role where you can make a real difference, feel valued and develop your career? We are looking for a warm, friendly and caring Care Coordinator to join our growing team, supporting the delivery of high-quality home care services across Bury, Whitefield and Bolton. This is a fantastic opportunity for someone who enjoys building relationships, supporting care teams and ensuring people receive the care they need, when they need it. Whether you are an experienced Care Coordinator who loves what you do or someone with ambitions to progress into a Branch Manager role, we are committed to supporting your development. Role overview As Care Coordinator, you will play a key role in the smooth day-to-day running of our domiciliary care services, working closely with the Registered Manager, care staff, clients and their families. You will take responsibility for a manageable and established schedule of care hours within a defined geographical area, allowing you to build strong relationships with your care team and provide a consistent, reliable service. This is a varied and rewarding position where your organisational skills, attention to detail and ability to think on your feet will make a genuine difference. A patient, empathetic and proactive approach will be essential in ensuring both clients and care staff feel valued and supported.

Duties include: Plan, create and maintain weekly care rotas using OnePlan, ensuring all client visits are covered safely and efficiently. Coordinate care visits across Bury, Whitefield and Bolton, planning routes to minimise unnecessary travel and ensure care is delivered at the agreed times. Manage daily changes to staffing and care requirements, including sickness, emergency admissions and last-minute cover. Manage and support a dedicated team of Care Assistants, providing guidance, supervision, performance monitoring and regular spot checks. Carry out initial client assessments, care plan reviews and introductory visits to ensure individual care needs are met. Build positive relationships with clients, families, care staff and healthcare professionals. Support the Registered Manager with recruitment, staff inductions, training and ongoing development. Maintain accurate care records, schedules and compliance documentation. Monitor the quality of care delivered, ensuring company policies and regulatory standards are maintained. Participate in the weekend on-call rota. The ideal candidate We are looking for someone who genuinely cares about delivering excellent service and has the confidence and experience to coordinate care effectively. You will be naturally kind, patient and approachable, with the empathy to understand individual needs and a proactive attitude towards supporting both clients and colleagues.

Essential requirements: Previous experience in a Care Coordinator role within domiciliary care, including scheduling and rostering.

Experience carrying out client assessments and care plan reviews. A good understanding of care standards, safeguarding and relevant regulations. Excellent organisational and time management skills, with the ability to manage competing priorities.

Strong communication skills and the ability to build positive working relationships. A calm, practical approach to problem-solving, particularly when dealing with last-minute changes. Good administrative and computer skills.

A full UK driving licence. Flexibility to participate in the weekend on-call rota.

Desirable: Level 3 qualification in Health and Social Care, or equivalent.

Experience using OnePlan or similar digital care planning and rostering systems. Previous experience supervising or supporting a team of care staff. Above all, we are looking for someone who is warm, dependable and passionate about providing person-centred care, treating everyone with kindness, patience and respect.

What We Offer We believe that supporting our team is just as important as supporting the people we care for. Competitive salary starting from £26,000 per annum, negotiable depending on experience. Additional earnings through on-call allowances and performance-related bonuses.

Annual salary progression opportunities linked to achievable performance, retention and growth targets. Career development opportunities, including potential progression into a Branch Manager role. Manageable workload within a defined geographical area, allowing you to focus on delivering quality care.

Supportive working environment where your contribution and ideas are valued. Ongoing training and development to help you grow professionally. Purpose-built office in the heart of Whitefield.

Regular team incentives and recognition for your hard work. Interested? Apply today and take the next step in your care career with us.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Home Manager Opportunity | Mayflower Care Home, DA11 | 76 beds | Specialist Dementia Care £120,000 per annum up to 40% Annual Bonus Private Medical Insurance Understanding the person behind the diagnosis is at the heart of Mayflower CareHome. We are looking for an experienced Home Manager who shares that approach and has the clinical expertise and leadership to take our specialist dementia service forward. Our 76-bed home in Northfleet supports older people living with dementia, including advanced and complex presentations.

Around 90% of residents are living with advanced dementia, and many need skilled support with distress, communication, behaviour and changing physical health needs. This is a substantial leadership opportunity for a Registered Mental Health Nurse who can strengthen care quality, develop a confident team and lead sustainable growth, alongside a planned refurbishment. Contract £120,000 per annum Annual performance bonus of up to 40% of salary linked to KPIs Private Medical Insurance Pension scheme 5.6 weeks annual leave Current Service Snapshot 76 beds, around 90% full | Predominantly advanced dementia care | CQC overall rating Requires Improvement | Agency reliance, around 15% of 'total hours worked' is agency.

The Role You will take responsibility of the clinical, operational and commercial performance, setting clear priorities and remaining visible to residents, families and colleagues. Strengthening safety, governance and leadership will be central to your work, with a clear plan to deliver and sustain quality improvements. You will develop colleagues' understanding of complex dementia, helping them recognise behaviour as communication and respond to distress with compassion and consistency.

Care plans and risk assessments must reflect each person's history, preferences, communication needs and changing presentation, protecting dignity and supporting quality of life. Alongside clinical quality, you will improve recruitment and retention, reduce agency reliance and grow appropriate occupancy through strong relationships with families and referral partners. You will use workforce, financial and quality information to guide decisions and hold the team accountable for progress.

You will also coordinate the planned refurbishment, managing milestones and risks while keeping residents safe and minimising disruption to their daily lives.

About You You will be a Registered Mental Health Nurse with current NMC registration and proven Home Manager experience in specialist older people's care, particularly advanced and complex dementia. You will bring a strong understanding of clinical governance, safeguarding and CQC requirements, with evidence of improving services and developing teams. Commercially aware and confident leading change, you will be able to turn priorities into an achievable operational plan.

Strong project management, sound judgement and the ability to build trust with families, professionals and colleagues will be essential. We are looking for a compassionate, hands-on leader who supports colleagues to learn, sets clear standards and follows through. You will bring the commitment to build lasting improvements and help Mayflower develop its specialist capability.

Why Lead Mayflower Mayflower offers the opportunity to shape both a specialist service and the environment in which care is delivered. You will build on the knowledge of an established team, develop its confidence and help create a more stable workforce around residents whose needs require continuity and understanding. With a refurbishment planned and scope to grow the service, your leadership will have a visible impact.

You will have access to operational, clinical, quality, learning and development, recruitment, business development and commercial expertise across the division. Why Care Concern Group Care Concern Group is a family-owned care provider with homes across the UK. We support our Home Managers with professional expertise and the autonomy to lead their teams, develop their services and deliver high-quality care.

Our 5 core values Trust | Respect | Passion | Kindness | Inclusivity These values guide how we care for residents, support colleagues and lead our homes. If you have the specialist dementia expertise and leadership to move Mayflower forward, we would love to hear from you. Bring your experience and ambition to a role where your decisions can make a lasting difference to residents, families and colleagues.

This position is for a PCN Appeals officer who will mainly be responsible for processing School Street Representations (contravention code 53).

This candidate must have: Knowledge of parking legislation.

Experience of processing representations and appeals.

Experience of meeting targets both qualitative and quantitative Proven ability to manage and prioritise with minimal intervention, a demanding personal workload. Proven ability to effectively communicate, verbally and in plain writing. Proven ability to make sound and appropriate decisions that adhere to the current legislation.

The position is hybrid and will involve being 3 days a week and 2 days from home. For more information, please contact Simone at Social Care Locums.

Registered Manager Up to £50,000 Bonus 45p Mileage | Monday to Friday, 9am to 5pm | Mid Wales Are you an experienced Registered Manager, Nurse Manager or Clinical Manager looking for a Monday to Friday leadership role offering excellent benefits, genuine autonomy and opportunities for career progression? We are recruiting for an experienced care leader to oversee a well-established community complex care operation covering Newtown, Welshpool and surrounding areas of Mid Wales . The service currently delivers just under 2,000 hours of care per week , supporting adults and children with complex healthcare needs in their own homes.

You will join a large healthcare organisation with experienced clinical and operational teams, taking ownership of service delivery, staff development and continued growth. We particularly welcome applications from Nurse Managers and Clinical Managers with strong operational experience , including those who have not previously held a registered management position. Package & Benefits Salary up to £50,000 per annum , depending on experience.

Bonus structure offering additional earning potential. 45p per mile for eligible business travel. Monday to Friday, 9am to 5pm working hours.

Established operational and clinical support teams. Autonomy to manage and develop the branch. Opportunity to influence service improvements and growth.

Long-term career progression within a large healthcare organisation. The Role As Registered Manager , you will take responsibility for the day-to-day operational management of the branch, ensuring high-quality, safe and person-centred care is consistently delivered. You will lead the operational team, oversee performance, maintain regulatory compliance and work closely with clinical colleagues to support the effective delivery of adult and paediatric care packages.

The position combines operational leadership, people management, quality assurance and service development , making it particularly attractive to experienced Nurse Managers looking to move into a broader leadership position. Key Responsibilities Oversee daily operations, staffing, care hours and overall service performance. Lead, support and develop Client Managers, Care Coordinators and operational staff.

Maintain high standards of safeguarding, quality assurance and regulatory compliance. Work closely with clinical colleagues to ensure safe and effective care delivery. Manage recruitment, staff retention, supervision and workforce planning.

Build positive relationships with service users, families, case managers and healthcare professionals. Resolve operational challenges, incidents and complaints effectively. Support the mobilisation of new adult and paediatric care packages.

Develop relationships with commissioners and identify opportunities for sustainable growth.

About You We are looking for a confident, approachable and commercially aware manager who can lead teams, manage operational performance and maintain high standards of care.

We welcome applications from: Registered Managers and Branch Managers. Nurse Managers and Clinical Managers. Clinical Services Managers. Complex Care Managers. Operations Managers. Senior Nurses with substantial operational management experience.

You will ideally have: Experience managing a care service, nursing team or healthcare operation. Strong people management and operational leadership skills. A background in community complex care, domiciliary care, nursing or a comparable regulated care setting. Good knowledge of safeguarding, regulatory compliance and quality assurance.

Experience managing staffing, service performance and operational challenges. Excellent communication and stakeholder management skills. A proactive, hands-on leadership approach.

Previous adult or paediatric community complex care experience is desirable, but not essential for candidates with strong transferable management experience. NMC registration is advantageous for nursing candidates, although suitably experienced non-nursing managers are equally encouraged to apply. Why Apply?This is an excellent opportunity to take ownership of an established operation rather than building a service from scratch.

You will benefit from experienced clinical support, a structured Monday to Friday working pattern and the autonomy to introduce improvements, develop your team and contribute to continued business growth. The role offers an attractive combination of leadership responsibility, work-life balance, bonus potential and long-term career development . If you are an experienced Registered Manager , Nurse Manager or Clinical Manager looking for your next challenge, we would welcome your application.

Apply today or contact Ehsan at Leaders in Care on 07533 113393 for a confidential discussion.

REF: LICEA

Package Description: Ready to take the next step and make your mark? Join Agincare as a Deputy Manager and play a vital role in delivering exceptional care while bringing out the very best in your team. This is your chance to turn your experience into real impact—shaping a service that residents are proud to call home. Where you'll be working Click here to view the care home: Care Home in Gloucestershire | Care Home Gloucestershire Paternoster House | Agincare As an Agincare employee you'll enjoy £35,000 per annum Refer a friend scheme up to £1000 Outstanding career development Fully funded training up to QCF Level 5 Blue Light care discount package Company pension scheme What is required from you? A minimum of 12 months on your right to work in the UK Prior experience of leading a team of care assistants QCF level 3 diploma or above in Health and Social Care (or equivalent) Good knowledge of the CQC key lines of enquiry and other regulatory frameworks Must be available to work 42 hours per week. A day in the life of a Deputy Manager As Deputy Manager you will be responsible for leading the care team to ensure that the care delivered to our resident is safe, supportive and person-centred . You will ensure that these needs are regularly reviewed to ensure they meet their current requirements, and ensure the general standards of hygiene and cleanliness and equipment are maintained for their safety and wellbeing. You will support to the Registered Manager in the day to day running of the home, assuming full capacity in their absence .

A typical day could include: Induction of new team members and the supervision and support to existing team members The completion of care audits to ensure good practice and trigger reviews in care provision for residents as needs change. Your care plans would be person-centred, with focus on dignity and individuality Liaising with family members, care professionals, social workers and the residents themselves to ensure a holistic and transparent care provision. Monitor, report and investigate risks and events of safeguarding concern or harm and ensure processes are in place to mitigate and/or avoid these risks Ensuring administrative records such as daily care notes, medication charts and meeting notes are up to date. About Agincare Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family-owned care provider with more than 5,500 team members , and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not-for-profit Children's Services . Today, Agincare is one of the UK's largest care providers , delivering care and nursing homes, home care, extra care, supported living, and live-in care across more than 170 locations nationwide. As a signatory of the Care Leaver Covenant , we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community. All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer and encourage applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship. As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isn't the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers

SUPPORTED LIVING SERVICES - LEARNING DISABILITIES BRENTWOOD Who are we ? Hilton Care provides high quality person-centred support to adults with learning disabilities, some of whom may have associated disabilities such as physical disabilities, sensory impairment, and mental health needs. We are passionate about ensuring that the people we support make their own choices.

The people we support live in their own home. Our staff support people in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Many of our Tenants have profound and multiple learning and physical disabilities, although your role is to encourage them to be as independent as possible, in practice you will.

Who are we looking for ?

Due to our continued growth, we are looking for people that are positive, friendly, reliable, trustworthy, committed. Are You ? Passionate about enabling people to live the life they want ?

Willing to learn new skills in order to deliver excellent, person-centred support ? User-focused – they recognise that the Service Users determine who provides their support and how it is delivered If you are passionate about promoting people's choices and independence, we'd love to hear from you! The Role MAIN PURPOSE To oversee the day to day running of the services by managing and supporting the Team Leaders and staff teams.

AREAS OF RESPONSIBILITY To ensure that the allocated services are fully staffed and the Tenants are properly supported at all times. To develop services in ways that are innovative. To participate in the setting up of new services by assisting with project planning, training, recruitment, deployment and by developing person-centred ‘Tenant Care & Support Plans'.

To liaise with families and advocates and provide regular updates on at least a weekly basis and to develop good relationships. To ensure staff are fully inducted and trained to meet the needs of the Tenants. To liaise effectively with Head Office to ensure that suitable applicants are processed speedily.

To work closely with the team leaders to develop individual communication systems for each Tenant. To take the lead in developing a high level of morale, motivation and team working within the allocated services. To work hands on – a minimum of two shifts per week and to cover emergency shifts.

To be responsible for the effective day-to-day management and organisation of the allocated services and staff as required. To develop service development plans. To develop and support the staff to understand each Tenant's care and support plan and ensure it is a working document.

To work closely with senior service manager / senior team leader and deputies as required. To deal with general day to day issues and to resolve them effectively. To follow management instructions at all times.

To chase outstanding paperwork and/or outstanding actions and resolve them within expected timeframes. To take responsibility for shortfalls in service delivery and learn from previous mistakes. To carry out regular audits in each service to ensure they are meeting the expected standard including cleanliness of the service, finance, medication, Health & Safety etc.

To come fully prepared to meetings. Ability to handles difficult and challenging situations and deal with them in a calm and constructive manner. To create a positive and supportive working atmosphere in the services.

To listen and learn from constructive criticism from Tenants, your line manager, senior managers, families, care management team etc. To think proactively and always plan ahead. To deliver training and assess QCF as required.

To be passionate about personal development. To communicate effectively with your team leaders, your line manager and senior management as necessary.

Why work for us ?

It is a very rewarding job. Staff get an enormous sense of satisfaction from helping people to live fulfilled lives and from helping them to become more independent. Every day is different - from running their home, shopping, leisure and social activities.

We run a comprehensive training programme that includes working towards externally recognised qualifications. Opportunities to develop their career in a rewarding and supportive environment Competitive rates of pay Apply now to make a difference!

Senior Operations Manager Band 8a | NHS Salary: £66,274 pro rata Location: Hackney (4/5 days a week onsite)

Duration: 6 Months FTC Role purpose: • Provide additional senior operational leadership during a temporary gap in the divisional management structure. • Oversee the day-to-day management and performance of medical services. • Release capacity for the Divisional Operations Managers to focus on strategic leadership and support the Divisional Operations Director. • Undertake agreed elements of the vacant General Manager portfolio. Key responsibilities: • Directly line-manage and support Service Managers. • Oversee operational performance, patient flow, access targets and service delivery. • Lead and coordinate the division’s DM01 and RTT performance. • Manage operational issues and ensure timely escalation and resolution. • Support delivery of divisional objectives, service improvements and quality programmes. • Monitor compliance with Trust and national standards. • Deliver specific operational and performance-related projects. • Support the Divisional Operations Managers and Divisional Operations Director. • Maintain service resilience, responsiveness and effective operational governance.

About You • Significant senior operational management experience, preferably within the NHS or a complex healthcare environment. • Experience managing clinical services and providing operational oversight across multiple specialties. • Proven line-management experience, including managing and supporting Service Managers.

• Strong knowledge of NHS performance standards, particularly RTT and DM01. • Experience managing patient flow, access performance, operational pressures and escalations. • Evidence of delivering service improvement, performance recovery and quality-improvement programmes.

• Strong leadership, communication and stakeholder-management skills. • Ability to work autonomously, prioritise competing demands and operate effectively within a changing management structure. •Ability to analyse performance information and translate it into clear operational actions.

• Experience supporting senior divisional leaders and working across multidisciplinary teams.

Practice Manager | Healthcare Management | Amazing Surgery Zachary Daniels is working closely with a fantastic healthcare brand to recruit a Practice Manager for a hugely successful practice where you will have the chance to make an impact! We have an exciting opportunity for an Ambitious Manager to move into a new role with a practice that is established and performing brilliantly. We want a Practice Manager to join a forward-thinking business where you will face an exciting challenge and opportunity to manage your own business!

The successful Manager will be someone who is ready for a new challenge, can build strong partnerships with dentists and be able to motivate your teams on a daily basis. About our new Practice Manager You will be an experienced manager, your role will involve leading and developing your practice team to achieve revenue targets and deliver great customer service, in addition to other key areas including compliance.

Skills & experience needed as a Practice Manager Experience in building a high-performance culture Business acumen - with the ability to make commercial decisions based on data analysis Strong commercial awareness to 'drive sales' and increase revenue. Able to complete all audits to high standards To be an excellent communicator and a great coach A 'can-do' attitude - advocating and championing change To be capable of meeting deadlines under pressure To be able to build excellent relationships with your team and customers Zachary Daniels is working on a role with one of the most well-respected growing groups, we now have an opportunity for a Practice Manager to join the business in a high-profile role. Ideally you will be from the Dental Industry, Cosmetic Industry, Healthcare, however we also welcome applicants from other healthcare sectors such as veterinary, optical, audio, pharmacy, cosmetic treatments or related disciplines.

BH36521

With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But we're not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face in the delivery of that person-centred care that helps to set us apart.

At Barchester we empower our home managers to be the best leaders they can be. You will be provided with a clear framework whilst still having the autonomy to manage your home with the additional support and infrastructure. We work with an open, honest, supportive approach, where quality of care is at the heart of everything we do.

It is an exciting time to consider joining the Barchester family. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. We are also leading one of the fastest growing new build programmes, aiming to open 10 brand new purpose-built homes per year.

REWARDS PACKAGE Our Home Manager rewards package is one of the best in the care sector as we know the importance of feeling recognised, valued and motivated. As a Home Manager at Barchester we offer a competitive basic salary with bonuses up to 100%, essentially doubling your salary! We also offer additional quality based bonuses up to £10k.

Our generous package includes: Automatic enrolment into our profit share scheme, with the opportunity to earn a bonus of up to 100% of your salary Quality based bonuses up to £10k 8% ER Pension Package Career and development pathways A range of holiday, retail and leisure discounts Automatic entry into Barchester's Excellence Awards Payment of NMC Annual Registration Fee ABOUT YOU To join us as Home Manager you will have inspirational leadership skills with a passion for person centred care, with a successful track record of developing and motivating teams to deliver outstanding personalised care through continuous improvement.

We are looking for: Inspirational leadership skills A passion for person centred care A successful track record of developing and motivating teams to deliver outstanding care Excellent organisational and management skills Care home management, marketing and occupancy experience A strong understanding of safeguarding, CQC and compliance guidelines Ability to communicate with colleagues at all levels Experience creating strong links within the local community In short, your proven track record of marketing and business skills within the care sector, running a commercially successful, Good or Outstanding rated care home will be complemented by your blend of compassion and resilience. Barchester can offer long term career growth and opportunities for ambitious and passionate managers who pride themselves on delivering high quality care. Due to our excellent rewarding excellence schemes, we are also very proud to be the only healthcare provider in the UK to be accredited as one of the best companies to work for. If you are looking to work with an organisation that provides the quality of care you would expect for your loved ones, Barchester is a rewarding and empowering place to be.

Service Manager – Respite Location: Leamington Spa, Warwickshire Service: Respite & Day Services Reports to: Operations Manager Hours: 40 hours per week Driving licence: Essential Job Purpose To manage the respite service, based in Leamington Spa, in accordance with Heart of England Mencap's policies and procedures and values. To ensure that all Safeguarding and Whistleblowing responsibilities are implemented in line with the organisation's policies and procedures. To promote choice and independence where possible to the people we support. Key Responsibilities Ensure that high standards of care and support are delivered to all customers. Ensure that all customers have appropriate and relevant documentation, including Support Plans, Risk Assessments and medical information. Ensure that regular and timely reviews are held in a person-centred way, ensuring that all documentation is kept up to date. Manage and monitor the delivery of medication and medication systems. Lead, manage and develop the staff team and ensure that training requirements are up to date. Undertake supervisions and appraisals with support workers and lead and facilitate Team Meetings. Ensure that all Heart of England Mencap's Policies and Procedures are followed. Take responsibility for the management of the service and report to the Operations Manager as required. Manage staffing and recruitment and ensure the service operates with the correct staffing levels. Oversee audits and compliance, attend external inspections with the Local Authority or CQC and ensure any required actions are completed. Lead on Service Development Plans where needed. Monitor the use of utilities, supplies and equipment and follow up on any actions identified. Ensure that the fabric and security of the buildings are properly maintained. Ensure safeguarding and whistleblowing responsibilities are implemented in line with organisational policies and procedures. Person Specification Experience Proven track record of working in a care/support role. Proven track record of being in a supervisory/people management role. Proven track record of supporting people who present with challenging behaviours.

Skills and Abilities Good communication skills, both written and verbal. Be able to confidently use IT systems such as Word, Excel and other internal systems. Good time management and organisational skills.

Be able to manage and prioritise duties and responsibilities. Supervision skills. Knowledge Up-to-date knowledge of Learning Disabilities.

Qualifications Evidence of Level 3 qualification. Values The post holder is expected to demonstrate Heart of England Mencap's values: Honest, Effective, Aspirational, Respectful and Trustworthy.

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters. Persimmon Homes is one of the UK's largest and most established housebuilders, listed on the FTSE 100, with 29 regional offices and thousands of quality homes built every year.

At Persimmon, we don't just build homes — we build careers. When you join us as Customer Care Coordinator, you’ll benefit from: Benefits As a Customer Care Coordinator, you'll benefit from a range of rewards and opportunities, including: Competitive Salary: A competitive salary for your contribution to the business.

Life Cover: Benefit from life cover as part of your employment package.

Contributory Pension: Support your financial future through a contributory pension scheme.

Bonus: Access to a bonus as part of your overall benefits package.

Employee Benefits Platform: Enjoy access to high-street discounts, wellbeing support and more.

Diversity and Inclusion: Join an organisation committed to diversity, inclusion and empowering your development. 5 Housebuilder: Be part of a company that consistently delivers quality homes and outstanding customer satisfaction. The Role This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.

Responsibilities of a Customer Care Coordinator Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy. Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions. Log all customer interactions accurately in COINS and maintain clear records.

Coordinate works by scheduling maintenance operatives and subcontractors’ appointments and monitor progress through to completion while keeping customers informed throughout. Conduct courtesy calls to monitor satisfaction and deliver against agreed SLAs, aiming to exceed expectations. Build strong relationships with contractors and internal teams, liaising with specialists where required.

Attend site visits when necessary to support customers and operational teams. Monitor activity against the Customer Care Timeline, ensuring compliance with the New Homes Quality Code and supporting continuous improvement, including HBF 5-star standards. Provide administrative support, including documentation, contra-charging and general office duties.

Skills and Experience Excellent written and verbal communication skills, with the ability to build rapport and manage sensitive customer interactions. Proven experience handling, containing, and de-escalating customer complaints to achieve positive outcomes. Previous complaints management and resolution experience, ideally within a regulated environment such as the New Homes Quality Code.

Strong case management skills, with the ability to prioritise workloads and meet strict Ombudsman and regulatory deadlines. Confident reviewing complex complaint cases and presenting resolution recommendations to senior stakeholders. Customer-focused, taking ownership of complaints from receipt through to resolution while striving to exceed satisfaction targets.

Calm and resilient under pressure, with strong problem-solving and decision-making abilities. Highly organised and detail-oriented, able to manage multiple priorities in a fast-paced environment. Proficient in Microsoft Office applications and comfortable learning new systems (COINS experience advantageous).

Collaborative team player with flexibility, initiative, and a commitment to delivering fair customer outcomes. Full driving licence and access to a vehicle desirable for site visits. Apply today to join Persimmon Homes and make a real difference to the homeownership experience.

If you're passionate about helping people, solving problems and delivering outstanding customer service, this is your opportunity to build a rewarding career with a leading UK housebuilder while enjoying a competitive benefits package and opportunities for development.

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a Team Leader to maintain and develop our extra care service in Audrey Needham & Redwood House in West Berkshire.

Core Duties & Responsibilities as Team Leader: Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations Work with the Recruitment Team to ensure sufficient current and future staffing levels To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly Participate in the on-call rota Put in place measures to comply with CQC regulations and work to achieve the best care standards possible As a Team Leader, you will be offered the following: Salary - £27,000 Company-issued mobile phone Ongoing support and Professional Development 20 Days Holiday plus Bank Holidays Opportunity to work in an expanding, leading home care provider We are looking for a Team Leader to join us who are: 100% committed to helping improve the quality of life of vulnerable people Flexibility to cover on call to meet the needs of the business (essential) Knowledge of CQC standards and CQC Compliance (essential)

Experience in Care Coordinating or 2 years working within Health & Social Care (preferred) Full Driving Licence and access to a vehicle (preferred) NVQ Level 3 Health & Social Care (preferred) If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives , then this could be your next role!

Our private, luxury care home is in the beautiful market town of Melton Mowbray. We offer Residential, Dementia, Nursing & Respite care for 88-residents. Team Leader Contract £15.00 per hour Contracted to 38.5-44 hours per week Paid DBS, pension, uniform provided 5.6 weeks annual leave (based on a full time contract) Role Overview As Team Leader, you will play a key role in the day to day leadership and delivery of care within the home, ensuring residents receive safe, high quality and person centred support at all times.

Working alongside the nursing and management team, you will help maintain standards, support compliance and ensure best practice is consistently followed. You will lead shifts, supervise and support care staff, and take responsibility for the coordination of care delivery. This includes overseeing care planning, medication administration, documentation and risk management, ensuring all practices align with regulatory requirements and organisational standards.

You will act as a role model within the team, promoting positive working practices, supporting staff development and ensuring a culture of respect, dignity and accountability. You will also contribute to audits, reviews and continuous improvement, helping to maintain a well run and high performing service. What We Are Looking For NVQ Level 3 in Health and Social Care Medication administration training with competency Experience leading or supporting a care team Strong communication and leadership skills A caring, compassionate and professional approach About us The Amwell Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom.

We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive. Our five core values Trust|Respect|Passion|Kindness|Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.